Return shipments Vogel's Webshop

Are you not completely satisfied with your order? Or is the device broken? That is unfortunate! In any case, we will do our best to help you.

30 day period
If you are not completely satisfied with your purchase, please let us know within 30 days from the delivery date. Please keep in mind that the product needs to be returned in its original packaging.

Return procedure

If you wish to return your entire order or partial order, please follow these steps:

1. Contact our office and apply for the return shipment. You can contact us by calling +31(0)40-2647480 (on business days between 9:00 and 17:00 CEST/CET) or by sending an email to webshop@vogels.com (If you contact us by email, we will get back to you within 1 business day). We will provide you with a return form.
2. Carefully repackage the product in its original packaging and include the return form.
3. Include the return address on the return label:
   Vogel’s Webshop p/a DSV Road bv
   Tasmangweg 2
   5928LH Venlo
   The Netherlands
4. Bring the package to a DHL of UPS service point and keep the receipt (proof of return shipment). We will do our best to refund the purchase amount as soon as possible, but always within 14 days (from the date the return is received at our warehouse).
   

If you have any questions regarding returns or about your return, please contact customer support. 

Costs of return shipment

The costs for the return shipment is variable. If you got free shipping while ordering (order value >£100) then there are no costs for you to return the order to us. However if you did not get free shipping  (order value <£100 ) while ordering the full costs of the return shipment are for the buying party. Except in case of warranty. 

Warranty
Despite the high quality of our products you may receive a product that is defective at delivery or becomes defective after use. Please be assured that we will do our best to resolve this issue for you. All our products have a warranty of at least 2 years. Are you not sure if the problem you are facing with your product is covered by warranty? Please contact customer service.