Vogel’s Products BV

Hondsruglaan 93
5628 DB Eindhoven
The Netherlands
Tel.: +31 40 2647400
E-mail: [email protected]
Ch. of Comm. number: 17055312
VAT identification number: NL007580575B01

To enable you to make use of our services, we need certain personal data from you. Below is an overview of the personal data we process depending on the service you use:

• First and last name

• Address details

• Telephone number

• E-mail address

• IP address

• Click behaviour

• Details of your computer

• Duration and time of your visit

• Bank and payment details, if a purchase is made

• The product purchased, if a purchase is made

• Details on your activities on our website or in our apps

• Information on your profile, content and messages you have posted or viewed and metadata saved through Vogel’s social media channels, depending on the cookies chosen.

It is not our intention to collect data from website visitors below the age of 16 through our website and/or service. However, we are not able to verify whether a visitor is 16 years or older or has the consent of a parent or guardian. We therefore recommend that parents monitor the online activities of their children, to ensure that no data on children are collected without parental consent.

Vogel’s processes your personal data for the following purposes:

First and last name, address details, telephone number, e-mail address and bank and payment details (if a purchase is made via our webshop):

• To provide you with our services and to invoice and process payments

• To process your order and inform you of the order status

• To deliver goods and/or services to you

• To communicate with you (including sending messages)

• Vogel’s also processes personal data if we are required to do so by law, such as information required for our tax retur

First and last name, telephone number and/or e-mail address:

• To communicate with you (including sending messages or calling by phone) in order to provide our services and if questions arise on our products, services or apps

• To inform you about changes to our services and products

• To conduct a customer satisfaction survey in order to measure your satisfaction with our products or handling through our Consumer Care department

• To invite you to write a product review of a Vogel’s product on our review system

• To make you a more personalised offer through advertising, including Facebook, Instagram, Google, Bing, Pinterest, LinkedIn

• For remarketing purposes via advertising platforms

Vogel’s website visit, IP address, click behaviour, details of your computer, duration and time of your visit and app use:

• To improve your personal online experience on our website or in our apps

• To tailor our communications to your wishes and preferences

• To make you a more personalised offer via Facebook or Instagram, among others (remarketing)

Vogel’s uses newsletters to keep you up to date with product information, offers and other relevant company information. The following user data may be used or processed by Vogel’s:

• E-mail address for future communications.

• Scroll and click behaviour to tailor future communications to your wishes and preferences

• Each newsletter contains an unsubscribe link at the bottom.

Vogel’s stores your personal data no longer than strictly necessary to fulfil the purposes for which your data are collected. The time limit for storing the personal data below is the minimum period that is necessary to provide the service in question: 

• First and last name

• Address details

• Telephone number

• E-mail address

• Bank and payment details, if a purchase is made

• The product purchased, if a purchase is made

The tax authorities require us to keep our records, including invoice, payment and order details, for a period of seven years. This means that if you purchase a product, we will store the following data for seven years: 

• First and last name

• Address details

• Telephone number

• E-mail address

• Product purchased

The information below may be traced back to an individual is deleted after 26 months: 

• IP address

• Details on your activities on our website or in apps

• Click behaviour

• Details of your computer

• Duration and time of your visit

When using our social media channels, the respective terms and conditions and privacy policy of the social media website in question apply: 

• Profile information

• Content and messages posted and viewed

The metadata stored on the relevant social media platform 

Vogel’s does not sell your data to third parties and only provides them if this is necessary to perform the agreement or to comply with a statutory obligation. In such cases, the following parties may be involved: logistical or local distribution partners, payment partners, IT service providers and parties (Stars & Stories and Bazaarvoice) that collect our reviews. To ensure the same level of protection and confidentiality of your data, we conclude a processing agreement with companies that process your data on our instructions. At your request, we can provide you with the data of third parties.  Vogel’s remains responsible for these processing operations.

Vogel’s is also active on various social media channels, such as Facebook and Instagram. If marketing cookies are accepted, the following data on users of our social media channels may be used or processed by Vogel’s:

• Profile information, content and messages viewed and posted, and the metadata stored on the social media platform in question:

  • To tailor our communications to your wishes and preferences

Vogel’s uses necessary, analytical and marketing cookies.

• Necessary – these cookies are used to ensure the functioning of our website

• Settings – these cookies are used to store your preferred language and location, for example

• Statistics – these cookies are used to give Vogel’s insight into how visitors use our website

• Marketing – these cookies are used to make personalised offers through various advertising channels

A cookie is a small text file which is stored in the browser of your computer, tablet or smartphone when you first visit our website. When you first visit our website, we inform you about these cookies and we ask your permission to use them. You can block the use of cookies by changing your browser settings. You can also delete all information that has already been stored through your browser settings. More information about our cookie policy can be found here.

We use Google Analytics to collect data and receive reports on how visitors use Vogel’s website and the effectiveness of our Google Adwords advertising.

For more information, please read here the Google privacy policy and the specific privacy policy of Google Analytics.

Google may share this information with third parties if Google is legally required to do so or insofar as these third parties process this information on behalf of Google. We have no influence on this.

In some languages, vogels.com offers a live chat functionality. If you use this function, personal information (name & e-mail) will be stored to enable the performance of this service and to contact you about any questions asked.

In some countries, vogels.com uses affiliate programs, for which certain, indirectly identifiable data are stored and used in order to be able to apply correct channel attribution in our systems.

If you subscribe to our newsletter, your e-mail address will be stored in order to send you the newsletters. If at any point in time you no longer wish to receive newsletters, you can unsubscribe at any time using the link at the bottom of the e-mail received. Vogel’s uses SuperOffice and Mailchimp, among others, to send relevant news messages.

All forms of contact with Vogel’s Products BV are recorded and stored in our CRM system to ensure consistency of our customer service. Examples of data that may be stored here are: name, e-mail, telephone number and address details.

You have the right to access, amend or delete your personal data. You also have the right to withdraw your consent (if any) to the processing of your personal data, to object to the processing of your personal data by Vogel’s and to have your data transferred. This means that you may request us to send the personal data we hold in a computer file to you or to an organisation of your choice. You can send a request for access, correction, deletion, data transfer or a request to withdraw consent or an objection to the processing of your personal data to [email protected]. We will respond to your request as soon as possible and within a maximum of four weeks. Vogel’s would also like to inform you that you have the option to file a complaint with your local data protection authority.

Vogel’s does not make decisions based on automated processes (without human intervention) on matters that may have (considerable) consequences for you. This concerns decisions made by computer programs or computer systems without human intervention (for instance by an employee of Vogel’s).

Vogel’s takes the protection of your personal data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, improper disclosure and unauthorised changes.

We make use of a firewall and encryption methods to prevent access to personal data by unauthorised third parties. User data are stored at locations that are both physically and technically secure. Only a select group of employees has access to customer data, based on their job profile. Every year, external specialists perform a security check, so we can guarantee the continued security of personal data. Also, Vogel’s always uses a secure TLS/SSL connection when processing orders and sending contact forms. Furthermore, we have implemented DNSSEC technology.

We welcome all of your questions, remarks and issues in regard to our privacy policy. If you want to give feedback or if you have any questions or issues, please send us an e-mail at: [email protected].

If you feel that your data are not properly protected or that there are indications of misuse, please contact our customer service department or send an e-mail to [email protected].

We reserve the right to change this privacy statement. Any changes will be published on this website.