Vogel's Guarantee

Quality & durability since 1973

Vogel's has been producing wall mounts since 1973 and we are dedicated to developing high-quality, durable and reliable products. It is only natural, therefore, that we provide a guarantee on materials and manufacturing defects.

All of our products undergo extensive testing to ensure that they meet the strictest industry standards and requirements. They are tested in accordance with the TÜV NORD certification standard.

An overview of guarantee period

The guarantee period that applies to a product is stated on the product packaging or in the accompanying information and also with the product information on this website.

Guarantee consumer products*

ELITE and SIGNATURE TVM 7655 TV Wall Mounts have a 15-year guarantee
COMFORT TV Wall Mounts have a 10-year guarantee
QUICK TV Wall Mounts have a 5-year guarantee
SIGNATURE TVM 7675 Motorised TV Wall Mount has a 2-year guarantee
Electronic components and all other Vogel's consumer products have a 2-year guarantee
MOMO monitor mounts have a 10-year guarantee
Speaker brackets and stands have a 5-year guarantee
THIN and WALL TV Wall Mounts have a lifetime guarantee

Vogel’s provides a guarantee of 2 years or at least the minimum guarantee period dictated by local statutory law and regulation

Guarantee professional products*

MOMO monitor mounts have a 10-year guarantee
Other Vogel's Professional products have a 5-year guarantee, except for Projector lift systems and SIGNATURE TVM 7675 PRO Motorized TV Wall Mount. These have a 2-year guarantee.

Vogel’s provides a guarantee of 2 years or at least the minimum guarantee period dictated by local statutory law and regulation.

Do you have any questions about guarantees?

Durability is paramount in the development and production of our products. For this reason, we are able to provide a product guarantee for the reasonable service life of all of our products. We provide a guarantee on materials and manufacturing defects to the original owner with proof of purchase from an authorised Vogel's dealer. We resolve any issues regarding product complaints or returned products and assess all complaints based on usage.

If your product is not functioning properly due to material faults or manufacturing defects, we will repair it free of charge or replace it at our own discretion. If a product or component is no longer available, we offer a suitable alternative.

Damage resulting from improper initial installation or improper use is not covered by this warranty. Loss of parts or costs incurred as a result of improper use is also not covered.

If you have any problems with our product or want to know whether the guarantee is applicable, please:

Complete the contact form or mail our Consumer Care Team. Preferably, please add a picture.
Within 2 business days you will be contacted by our local Vogel’s distributor.
If the guarantee is invoked, the product should be returned**, together with the original purchase document (invoice, sales slip or cash receipt). The purchase document should clearly show the name of the supplier and the date of purchase.
**You will be informed about the specific return address and further procedure.

Do you have any other questions? Please make use of our contact form.

FAQ

Subject

Guarantee

If a Vogel's product is repaired or replaced during the warranty period, the warranty does not restart thereafter. The warranty period from Vogel's is on the date of purchase (receipt, invoice). However, if a replacement (new) product has a direct defect (manufacturing fault), a warranty under nonconformity law applies. However, this is separate from the seller's warranty.

Vogel’s guarantee shall lapse in the following cases:

If the product has not been installed or used in accordance with the instructions;
If applicable, if the holes in the wall have not been properly drilled in accordance with the Vogel's installation instructions for the applicable wall type;
If the product has been altered or repaired by someone other than Vogel’s;
If a fault arises due to external causes (outside the product) such as for example lightning, water nuisance, fire, scuffing, exposure to extreme temperatures, weather conditions, solvents or acids, wrong use or negligence;
If the product is used for different equipment than is mentioned on or in the packaging.

*The lifespan of a product depends on:

The quality of the initial installation or mounting;
The environment in which it is used;
And the way it is used.

Vogel’s products are not meant to be installed outdoors other than in cases specifically mentioned in the product specifications. Contact our Customer Care Team if you have any doubts about product use.