You may be able to find the answer to your question in the list of our most frequently asked questions below. If you are unable to find an answer to your question here, please feel free to contact Vogel's.
The modular system offers so many options, but how do I know which solution is the best for my needs?
You can consult the Pro-AV Mount Advisor tool, which will help you make the right choice.
I've misplaced my manual, is there another way to access it?
You can access the manual in the downloads section on the product page for the product in question.
How can I get spare parts for the mount?
Spare parts are available for certain mounts. Contact Vogel’s or its business partner using the contact form. Someone will get in touch with you as soon as possible to find a solution together.
I would like to purchase Vogel’s products directly from the manufacturer. Is that possible?
No, unfortunately not. Vogel's is represented by exclusive importers in more than 80 countries. They can advise you and offer support in your own language and refer you to the right (local) sales outlets. This guarantees excellent service and availability for the requested products. Importer contact information can be found on each country's website or by clicking the “contact” button.
Can I request non-binding advice from Vogel's?
You can request non-binding advice from a business partner in your area. See the Contact section to find contact information for a business partner near you.
How do I request a quote?
You can request a quote from a business partner. See the Contact section to find contact information for a business partner near you.
Where can I buy a Vogel’s mount?
You can buy a Vogel’s mount from a business partner near you. See the Contact section to find contact information for a business partner near you.
Which mounts are TUV tested?
Each product specifies whether the mount is TUV tested. You can find this information among the product specifications on the product page.
Are all Vogel’s products supplied with Fischer plugs?
Products that are mounted directly on the wall or ceiling are supplied with Fischer plugs. If you are unsure whether the product you have selected includes Fischer plugs, this information is included among the product specifications on the product page.
How do I decide the right interface for the display I wish to install?
The choice of PFB 3xxx interface plate is determined by the display's horizontal VESA mount size. The PFS 3xxx interface display strips are determined by the vertical VESA mount size. You may also consult the Pro-AV Mount Advisor for specific advice.
If I take the weight and VESA specifications into consideration, am I then able to use the support selected? The size of my display in inches does not fall within the inch specifications indicated. Am I still able to use the mount?
The VESA dimensions and weight are the determining factors, so the mount will remain suitable in most cases. However, there are certain functions that can only be used if the size of the display in inches falls within the inch specifications indicated (e.g. the anti-theft function on the PFS 5xxx series wall mounts). If in doubt, we recommend that you contact your dealer or consult the Pro-AV Mount Advisor on our website.
According to the weight specifications, I can use the Connect-it floor solution with one pole. Does this solution offer sufficient stability?
The weight of the display and the desired pole length are the determining factors when choosing between the single- and double-pole options. For displays larger than 65 inches, we strongly recommend using the double-pole solution for extra stability. For touch screens, we always recommend the double-pole solution.
Can I install my mount on any wall?
The warranty conditions state whether you can install a mount on your wall. However, only an on-site installer can determine whether a mount can actually be installed on a particular wall.
Where can I check whether my flatscreen fits on a Vogel's wall mount?
You can use the Pro-AV Mount Advisor to determine which wall mounts are suitable for which screens. This tool will help you to make the right choice.
Which tablet brands fit onto which TabLocks?
The pages for the TabLock you have selected contain a list of which tablet models fit onto which TabLocks. A universal TabLock is also available, which can hold various tablets.
What customisation options are available for the TabLock?
What kind of video wall solutions does Vogel’s Professional offer?
Vogel’s Professional offers simple and pop-out video wall systems, as well as the modular Connect-it system for floor and ceiling solutions. Consult the Pro-AV Mount Advisor to determine which solution is most suitable for your purposes.
What configurations are possible? What is the maximum size for a video wall that can be used in combination with Vogel’s professional products?
The possibilities are endless; any video wall configuration is possible. For example, Vogel’s products can be used to install enormous video walls for 10x10 displays or 16x4 displays, as well as small video walls with 2x2 and 4x2 displays.
In what situations is the use of a video wall pop-out system recommended?
Vogel’s recommends using a pop-out system with built-in video wall installations (e.g. in a recess) and when narrow bezel displays are used, which require perfect alignment. Vogel’s pop-out video wall systems offer fine 3D adjustments for height, depth, horizontal and levelling.
I am interested in Vogel’s video wall solutions. Is there anywhere I can see how these video wall solutions are installed? And where can I find out what the differences are between the various solutions?
Vogel’s Professional has its own YouTube channel (www.youtube.com/vogelsexperience). You can find various product and installation videos for our solutions there.
Can I also purchase video conferencing equipment from Vogel's?
We only offer mounting solutions, but your local Vogel’s distributor may offer equipment or advice on this subject. The only exception to this is speakers, because we have come to realise that there are very few good speakers on the market for video conferencing (etc.).
What kind of video conferencing solutions does Vogel’s Professional offer?
Vogel’s Professional offers stylish video conferencing furniture that has been specially designed for this purpose. In addition, a modular Connect-it floor series, including accessories, and a video conferencing floor stand or trolley can be created for any application.
When should video conferencing furniture be chosen and when is a modular floor stand or trolley more appropriate?
Vogel’s video conferencing furniture has a stylish design and has been specially developed for video conferencing purposes. The furniture has received international recognition with a Red Dot design award.
The video conferencing furniture is fitted with small wheels and has limited mobility. If you require a truly mobile video conferencing solution, the trolleys from the modular Connect-it system are fitted with larger wheels and provide an excellent solution. The modular floor stands are ideal for a stationary video conferencing arrangement.
Why should I use the Vogel’s video conferencing speaker?
Very few good video conferencing speakers are available on the market. That's why Vogel’s has developed its own video conferencing speaker with unprecedented voice quality. The sound quality is so exceptional that people who have used these speakers never want to use another speaker again. Experience it for yourself!
Some desk mounts are equipped with gas springs, but the versions without gas springs are cheaper. Which desk mount is the most suitable for me?
All Vogel’s desk mounts are adjustable in height. Models with a fixed pole and movable arms are intended for fixed workstations. By fixed workstations, we mean places where the same person works at the same desk every day.
When flexible workstations are in use, meaning that a workstation is shared by multiple people, such as in a reception area or a 24-hour control room, we strongly recommend using a desk mount with a gas spring. The gas spring allows the monitor to float and the height can be easily adjusted with one finger from behind the desk.
What is the maximum thickness for a desktop when a clamp is used to install a Vogel’s desk mount? Are there any other mounting options?
The maximum thickness is 83 mm. All Vogel’s desk mounts are equipped with the FlexmountTM, which allows Vogel’s desk mounts to be installed in six different ways: with a clamp, through the desktop, in the cable entry, perpendicular to the desk or on the wall in two different ways. The desk mounts almost always fit.
How do I know which mount is compatible with my projector?
The longest distance between 2 mounting holes must fall within the size of the projector mount. Pythagoras' theorem is the easiest method of calculation.
I used a Vogel’s solution to install my projector 5 years ago. I am very pleased with this solution, but I need to replace my projector. Can I use the same mounting solution again?
You can reuse the complete mounting solution if your new projector conforms with the mount's specifications. If in doubt, please contact your dealer for advice.