Vogel’s Products BV 
Hondsruglaan 93 
5628 DB Eindhoven 
The Netherlands 
Tel.: +31 40 2647400 
E-mail: [email protected]
Ch. of Comm. number: 17055312 
VAT identification number: NL007580575B01  

When using our services, we need your personal data. Below is an overview of the personal data we process depending on the service you use:

• First name and surname

• Address details

• Phone number

• Email address

• IP address

• Bank and payment details, if a purchase is made (data are protected by the payment service provider and are not stored by Vogel's). It is only the payment method that is stored by Vogel's.

• Data about your activities on our website

• Pages visited and elements interacted with

• Profile information, viewed and posted content and posts and stored metadata through Vogel's social media channels depending on the cookies chosen.

Vogel's processes your personal data for the purpose of carrying out our business activities in doing so we process the following data; this may depend on the cookies selected:

• First and last name, address details, telephone number, email address (when purchasing through our online shop):

• To provide our services, for billing and handling of payments

• To handle orders and inform you of their progress

• To deliver goods and/or services to you

• To communicate with you (including the sending of messages)

Vogel's also processes personal data if we are legally obliged to do so, such as data required for our tax returns

• First and last name, phone number and/or email address:

• To communicate with you (including sending messages or phoning you) to carry out our services and in case of questions about our products, services or apps

• To measure your satisfaction by conducting a customer satisfaction survey on our products or handling through our Consumer Care department

• To ask you to write a product review about a Vogel's product on our review system

• When marketing cookies are accepted:

• To provide you with a better personalised offer through advertising including Facebook, Instagram, Google, Bing, Pinterest, LinkedIn, Reddit

• For remarketing purposes through advertising platforms

• Vogel's website visit, IP address, click behaviour, data about your computer, duration and time of your visit and app usage:

• To give you a better and personalised digital experience on our website or our apps .

Newsletters

Vogel's uses newsletters to keep you up to date with product information, offers and other relevant company information. For this, consent is first sought. The following user data may be used or processed by Vogel's:

- Email address to continue sending information in the future.

- Scroll and click behaviour to tailor future communications to your needs and preferences

It is possible to unsubscribe at the bottom of each newsletter.

Chat

In some languages, vogels.com offers a live chat functionality. If you use this function, personal information (name, email and IP address) will be stored to enable the performance of this service and to be able to contact you about questions asked. This data will be automatically deleted after 1 year.

Vogel's will not retain your personal data for longer than is strictly necessary to fulfil the purposes for which your data is collected. The retention period of the personal data below is the minimum period necessary to provide the requested service:

• First name and surname

• Address details

• Phone number

• Email address

The tax authorities require us to retain our records with invoice, payment, and order information for 7 years. This means that when you purchase a product, the following data will be retained for 7 years:

• First name and surname

• Address details

• Phone number

• Email address

• Payment method

• Purchased product

We delete the information below that can possibly be traced back to an individual after 24 months:

• IP address

• Data about your activities on our website or our apps

• Click behaviour

• Data about your computer

• Duration and time of visit

• The use of social media channels is subject to the terms and conditions and privacy policies of the relevant social media channels:

• Profile information

• Viewed and posted content and posts

• The metadata stored on relevant social media platform

Vogel's does not sell your data to third parties and only provides it if necessary for the execution of the agreement or to comply with a legal requirement. These include: logistics or local distribution partners, payment partners, IT service providers and parties collecting our reviews. We enter into a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. At your request, we may provide you with the details of third parties. Vogel's continues to be responsible for said processing.

Vogel's is also on several social media channels, such as Facebook and Instagram. If marketing cookies are accepted, the following data from users of our social media channels may be used or processed by Vogel's:

• Profile information, viewed and posted content and posts, the metadata stored on relevant social media platform: To tailor our communications to your needs and preferences.

Vogel's uses necessary, analytical and marketing cookies.

- Necessary - these cookies are used to ensure that our site can function.

- Settings - these cookies are used to, for example, store your preferred language and location

- Statistics - these cookies are used to provide Vogel's with insight into how visitors use our site

- Marketing - these cookies are used to make personalised offers through various advertising channels and provide an optimal visitor experience.

A cookie is a small text file that is stored in your computer's browser, tablet or smartphone when you first visit our website. On your first visit to our website, we will have already informed you about these cookies and asked your permission to set them. You can opt out of cookies by setting your internet browser to stop storing cookies, however, this may limit the usability of your browser. You can also delete any information previously stored through your browser settings. Read more about this in our cookies policy (www.vogels.com/cookies).

We use Google Analytics to track statistics and obtain reports on how visitors use Vogel's website and how effective our Google Adwords ads are.

For more information, read Google's privacy policy, including Google Analytics' specific privacy policy.

All forms of contact with Vogel's Products BV are recorded and stored in our CRM system to maintain consistency in our customer service. Examples of data that may be stored here include; name, email, phone number and address details.

You have the right to access, correct or delete your personal data. You also have the right to withdraw your potential consent to data processing or object to the processing of your personal data by Vogel's and the right to data portability. This means you can request us to send the personal data we hold in a computer file to you or another organisation named by you. You can send a request to access, correct, delete, transfer your personal data or request the withdrawal of consent or object to the processing of your personal data by using the contact form on the website. We will respond to your request as soon as possible, at the latest within 4 weeks. Vogel's also wants to bring to your attention that you have the option to lodge a complaint with the local regulatory authority.

The following describes how users can exercise their right to opt-out.

Website cookies: through https://www.vogels.com/en-au/c/cookies

Emails: Using the link at the bottom of marketing emails sent by us (this does not include transactional emails)

Remarketing ads: Through ad settings which become visible once the user hovers over an ad. This is usually visually represented as an icon with an exclamation mark in one of the corners.

Our website and/or service does not seek to collect data on website visitors who are under 16 years of age. For reasons of data minimisation, we choose not to request data to check whether a visitor is over 16 or has parental or guardian consent. We therefore advise parents to be involved in their children's online activities to avoid data being collected on children without parental consent.

Vogel's does not make decisions based on automated processing (without human review) about things that could (significantly) affect you. This refers to decisions made by computer programmes or computer systems, without a human (e.g. an employee of Vogel's) being involved.

Vogel's takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification.

As such, a firewall and encryption measures are used to prevent access to data by unauthorised third parties. User data is stored in locations that are both physically and technically secure. Only a select group of employees have access to customer data based on their job profile. Annual security checks are carried out by external specialists to ensure continued data security. Vogel's also always uses a secure TLS/SSL connection during the ordering process and when sending contact forms. DNSSEC is also used.

We welcome all your questions, comments and concerns regarding our privacy policy. Should you wish to provide feedback or have any questions or concerns, please send us an email to: the contact form on the website.

If you feel that your data is not properly secured or there are indications of misuse, please contact our customer service or by using the contact form on the website.

We reserve the right to amend this privacy statement. Changes will be published on this website.