Article 1 - Definitions Article 2 - The Entrepreneur's identity Article 3 - Applicability Article 4 - The offer Article 5 - The contract Article 6 - Right to cancel Article 7 - Effects of cancellation Article 8 - The price Article 9 - Compliance and Warranty Article 10 - Delivery and implementation Article 11 - Payment Article 11 - Complaints Article 13 - Disputes Article 14 - Additional or different terms
Article 1 - Definitions
In these conditions apply:
Cooling-off period: The period in which the consumer can exercise his right of withdrawal;
Consumer: the natural person not acting in the exercise of profession or business and entering a contract at distance with the entrepreneur;
Day: calendar day;
Transaction Duration: a distance contract concerning a series of products and / or services, of which the supply and / or purchase commitment is spread over time;
Durable data carrier: any means that enables the consumer or entrepreneur to store information that is personally directed to him, in a way that enables future consultation and unaltered reproduction of the stored information.
Right of withdrawal: the ability for consumers to cancel the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person that offers products and / or services to consumers;
Distance contract: means an agreement in the context of a distance selling of products and / or services organized by the entrepreneur system, until the conclusion of the agreement with the exclusive use of one or more means of distance communication;
Technology for distance communication: means that can be used to conclude a contract, without the consumer and trader being in the same room.
Article 2 - The Entrepreneur's identity
Company Name: Vogel’s Products BV Establishment: Hondsruglaan 93, 5628 DB, Eindhoven Phone: +31 40 264 7400 Commercial Register: 17055312 VAT identification number: NL7580575B01
Article 3 - Applicability
These general conditions apply to every offer of the entrepreneur and any reached agreement at a distance between entrepreneur and consumer.
Article 4 - The offer
Article 5 - The contract
Article 6 - Right to cancel
You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. an e-mail). Please contact us by phone +31(0)402647480 or by sending an e-mail to firstname.lastname@example.org. If you like to cancel your order and start the return procedure. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Article 7 - Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other* than the least ex-pensive type of standard delivery offered by us (*if this option is available)).
We will make the reimbursement without undue delay, and not later than:
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
The shipping costs for returning an order are for the buying party, however if a product is being returned because of damage during the shipping process or because of product warranty the costs of the return will be for the seller.
You can fill out the return form and address our customer service to send back the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
Article 8 - The price
Article 9 - Compliance and Warranty
Article 10 - Delivery and implementation
Article 11 - Payment
Article 12 - Complaints
Article 13 - Disputes
Article 14 - Additional or different terms
Additional or different provisions of these terms may not be to the detriment of consumers and should be recorded in writing or may be in such a way that the consumer in an accessible manner stored on a durable medium.